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Updated: 1 Jan 2026

Privacy policy

TowerSense respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit the TowerSense website or use our services. TowerSense is owned and operated by Ingenuity Networks.

1. Information We Collect

1.1. Personal Information

When you contact us, request a demo, sign up for updates, or submit information through forms on our website, we may collect:

  • Name

  • Email address

  • Phone number

  • Company name

  • Any other information you choose to provide

1.2. Technical Information

When you visit our website, we may automatically collect certain technical data, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited

  • Referring website

  • Date and time of access

1.3. Service and Platform Data

If you use TowerSense services, we may collect operational and monitoring-related information required to provide the platform, including:

  • Site names and identifiers

  • Gateway and device information

  • Sensor and telemetry data

  • Alert and notification activity

  • User account and access control information

  • Audit and diagnostic logs

2. How We Use Your Information

We use collected information to:

  • Provide, operate, and improve TowerSense services

  • Respond to enquiries, demo requests, and support requests

  • Send important operational or service-related communications

  • Monitor website performance and improve user experience

  • Maintain platform security, stability, and reliability

  • Detect, prevent, and investigate misuse or unauthorized access

  • Comply with legal and regulatory obligations

3. Sharing Your Information

We do not sell your personal information.

We may share information only where necessary:

  • With trusted service providers who help us operate our website or services

  • With hosting, analytics, email, or infrastructure providers acting on our behalf

  • Where required by law, regulation, legal process, or lawful request

  • To protect our rights, property, systems, users, or the public

Any third-party service providers used by us are expected to handle information securely and only for authorized purposes.

4. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no internet-based service can be guaranteed to be completely secure, and users submit information at their own risk.

5. Data Retention

We retain information only for as long as necessary to:

  • Fulfil the purposes described in this Privacy Policy

  • Provide services and support

  • Maintain operational records

  • Meet legal, regulatory, or contractual obligations

6. Cookies and Analytics

Our website may use cookies or similar technologies to improve functionality, understand website usage, and enhance user experience.

These may include:

  • Essential site functionality cookies

  • Performance and analytics cookies

  • Security-related cookies

You can usually control cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites.

8. Your Rights

Depending on the laws applicable to you, you may have rights relating to your personal information, including the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion where appropriate

  • Object to or restrict certain processing

  • Withdraw consent where processing is based on consent

Requests may be submitted using the contact details below.

9. International Users

If you access the website or services from outside our primary operating jurisdiction, you understand that your information may be processed and stored in jurisdictions that may have different data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Ingenuity Networks
TowerSense
Email: info@towersense.tech
Phone: +27 (0) 87 5511 006
Website: www.towersense.tech